KRA Clinics — Karachi Regenerative & Aesthetica.
1. Who we are
KRA Clinics operates the website kraclinics.com and provides regenerative and aesthetic medical services from our clinic at:
Karachi, Pakistan
This policy explains what information we collect through our website, why we collect it, how we use it, and the choices you have.
2. Information we collect
Information you give us directly
When you fill in our consultation or contact form, or message us on WhatsApp, we may collect:
- Your name
- Your phone or WhatsApp number
- Your email address
- The treatment or area of interest you select
- Any details you choose to include in your message
You decide what to share. If you tell us about a health concern or the treatment you’re interested in, that information may indicate something about your health. We treat anything of this nature with particular care and use it only to respond to your enquiry and arrange your consultation.
Information collected automatically
When you visit the website, certain information is collected automatically through cookies and similar technologies, only if you agree (see Section 6):
- Pages you view and how you arrived at the site
- Approximate location (city/region level), device type, and browser
- How you interact with the site
We use analytics tools for this — see Section 5.
Information we do NOT collect through the website
We do not collect payment information, medical records, or clinical data through this website. Any medical information relevant to your treatment is collected and stored separately as part of your in-clinic care, governed by our clinical record-keeping practices — not by this website policy.
3. How we use your information
We use the information you provide to:
- Respond to your enquiry and answer your questions
- Arrange and confirm consultations or appointments
- Contact you about the treatment or service you asked about
- Improve our website and understand what visitors find useful
We do not sell your information. We do not share it with third parties for their own marketing.
4. Photographs and before/after images
Any patient photographs — including before-and-after images — shown on this website are published only with the written consent of the patient concerned.
If you are a patient and have given consent for your images to be used, you may withdraw that consent at any time by contacting us at [CLINIC EMAIL], and we will remove the images from the website. Removal from the live website does not affect copies that may exist in backups or that have already been shared or cached by third parties, though we will take reasonable steps to limit further use.
5. Third-party services we use
Our website relies on a few third-party services. Each has its own privacy practices:
- Google Analytics — helps us understand how visitors use the site. Google may process this data on our behalf. Loaded only with your consent.
- Meta (Facebook/Instagram) tools — if enabled, these help us measure and improve any advertising. Loaded only with your consent. [REMOVE THIS LINE IF YOU ARE NOT RUNNING META ADS OR A PIXEL.]
- WhatsApp (Meta) — if you contact us via the WhatsApp button, your message and number are handled within WhatsApp under Meta’s privacy terms.
- Our hosting provider — the website is hosted on servers that process standard technical logs (such as IP addresses) to keep the site running and secure.
We recommend reviewing the privacy policies of Google and Meta directly for details on how they handle data.
6. Cookies and your choices
When you first visit, we ask whether you accept non-essential cookies (such as analytics and advertising cookies).
- If you accept, analytics and any advertising tools load.
- If you decline, they do not load, and only cookies strictly necessary for the site to function are used.
You can change your mind at any time by clearing cookies in your browser or contacting us. Most browsers also let you block or delete cookies through their settings.
7. How long we keep your information
We keep enquiry information (form submissions and messages) only as long as needed to respond to you and manage our relationship — typically [e.g. 24 months] after which it is deleted, unless you become a patient and it forms part of your clinical record, which is retained under our clinical record policy.
Analytics data is retained according to the settings of the analytics provider.
8. How we protect your information
We take reasonable technical and organizational measures to protect your information, including secure hosting, HTTPS encryption on the website, and limiting access to enquiry information to staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your rights
You may:
- Ask what information we hold about you
- Ask us to correct information that is wrong
- Ask us to delete your enquiry information
- Withdraw consent for photographs or marketing at any time
To make any of these requests. We will respond within a reasonable time.
10. Children
Our website and services are directed at adults. We do not knowingly collect information from anyone under 18 through this website without the involvement of a parent or guardian. If you believe a minor has provided us information, contact us and we will remove it.
11. Changes to this policy
We may update this policy from time to time. When we do, we will change the “Last updated” date at the top. Significant changes will be noted clearly on this page.
12. Contact
For any question about this policy or your information:
KRA Clinics, Karachi, Pakistan